Frequently Asked Questions

About Our Products & Online Store

What products do you sell in your online store?

We offer 200+ ready-to-ship cosmetic products including face makeup (foundation, blush, highlighter, powder), lip makeup (matte lipstick, lip gloss, lip mud), eye makeup (mascara, eyeliner, eyebrow pencil, eyeshadow), skincare (serum, moisturizer, cleanser, sunscreen), perfume & fragrance, and personal care products. All stock products support custom logo printing.

What is the MOQ for in-stock products?

Our stock products have no minimum order for ready goods. For private label (custom logo), the MOQ is 100 pieces per SKU. For small batch custom formulation and packaging, MOQ is 500 pieces per SKU. For full OEM/ODM custom manufacturing, standard MOQ is 5000 pieces per SKU.

How fast can you ship in-stock orders?

Ready-to-ship orders are processed within 3-5 working days. Shipping takes 5-10 days via DHL/FedEx express, or 15-30 days via sea freight for bulk orders.

About Private Label & Small Batch Customization

Do you support small order customization for startup brands?

Yes! We have a dedicated small batch customization channel specifically for new and small beauty brands. Our small batch service supports 6 categories: face makeup, lip makeup, eye makeup, skincare, wash & care products, and perfume/fragrance. MOQ starts at 500 pieces per SKU, with free sampling and 7-day fast prototype delivery.

Can I get custom formula and packaging?

Yes. We offer both semi-custom (choose existing formula, add your logo and custom packaging) and full custom OEM/ODM service (develop unique formula from scratch, custom packaging design, full brand development). Our in-house R&D team has over 20 years of formulation experience.

About Manufacturing & Certifications

What certifications do you have?

Our factory is GMPC and ISO 22716 certified, FDA registered, and fully compliant with EU, US, African and Middle East cosmetic regulations. We support cruelty-free and vegan product development, and can provide all required test reports for target markets including Anvisa (Brazil), FDA (US), EU CPNP registration support.

Where are you located?

Our factory and warehouse are based in Guangzhou, China, the global cosmetics manufacturing hub. We export to over 50 countries worldwide, including the USA, EU, Middle East, Africa, Southeast Asia and South America.

How can I contact you?

You can reach us via WhatsApp at +86 156 2222 0825, or send an inquiry through our website contact page. We respond to all inquiries within 24 hours in English, Spanish, French, Arabic, Russian or Indonesian.

Frequently Asked Questions

Straight answers from the WWOEM OEM team.

What is the minimum order quantity (MOQ) for custom cosmetics?

For fully customized perfume and makeup products, the MOQ is 5,000 pieces. Skincare starts at 3,000 pieces (5,000 with special packaging). For special cosmetic packaging components, the MOQ is 12,000 pieces. Stock products require a minimum of one carton; carton quantity varies by product.

Can you fully customize my formula, packaging and brand?

Yes. We provide full OEM/ODM services including custom formula development, packaging design, label printing and private label branding - your brand name, your design, your product.

What is the sample fee for a new brand custom product?

A sample development fee of CNY 1,000 applies to each new custom product. The fee is fully deductible from your bulk order payment. If you are not satisfied with the first sample, we can continue refining it for you. The fee is non-refundable if you do not proceed with bulk production.

What are the differences between OEM and ODM?

OEM (Original Equipment Manufacturing) means we produce according to your formula, packaging and specifications. ODM (Original Design Manufacturing) means we design and develop the product for you with our R&D capabilities, from formula to finished goods.

Do you provide packaging and private label services?

Yes. We offer complete packaging solutions - bottles, jars, boxes, labels and printing - plus full private label service so you can launch your own cosmetics or perfume brand.

Can you ship internationally?

Yes. We export worldwide with experience in international logistics, documentation and export compliance. We regularly ship to North America, Europe, the Middle East, Africa, Southeast Asia and Australia.

What certifications does your factory hold?

Our factory operates in compliance with ISO 22716 (GMPC) standards and holds the relevant quality and safety certifications for global markets.

How do I start an OEM project with your factory?

Simply send us your product idea or reference. We develop a formula and sample for you (sample fee CNY 1,000, deductible from bulk payment), and after your approval we move to mass production with full quality control.